Technology Systems and Support Engineer

Get Staffed Online Recruitment Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday per year (FTE)

Job summary

Get Staffed Online Recruitment Limited is assisting a university client in finding a Technology Systems & Support Engineer for Brighton, London or Essex campuses. The role will provide both onsite and remote support for end-user devices, Microsoft 365, teaching spaces and collaboration tools.

You will help maintain and improve systems that underpin learning and operations, resolve incidents end-to-end, and contribute to technology initiatives across campuses.

Qualifications

• Experience in technology support, desktop support or systems support.
• Strong troubleshooting across hardware, software and OS.
• Excellent customer-focused support in a busy environment.
• Solid understanding of Microsoft 365 and modern workplace tech.

Responsibilities

• Provide responsive onsite and remote technology support to colleagues and students.
• Diagnose and resolve hardware, software, OS and connectivity issues.
• Manage incidents and service requests through the ITSM platform to resolution or escalation.
• Configure and maintain laptops, desktops, and mobile devices.

Skills

Desktop support

Troubleshooting

Microsoft 365

Customer service

Communication

Documentation

Tools

ITSM platform

Job description

Technology Systems and Support Engineer - South & East

Our client is more than just an educational institution; they\'re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the role

As a Technology Systems & Support Engineer, you will play an important role in delivering high-quality technology services, helping ensure that students and colleagues can make effective use of the systems and tools that support learning, teaching and day-to-day operations.

You\'ll provide both onsite and remote technical support across a range of technologies, including end-user devices, Microsoft 365, teaching spaces and collaboration tools. Alongside resolving technical issues, you\'ll help maintain and improve the systems and services that underpin learning, teaching and business operations, contributing to service enhancements and technology initiatives across their campuses.

What You\'ll Do:

• Provide responsive onsite and remote technology support to colleagues and students.
• Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues.
• Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate.
• Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies.
• Help ensure classrooms, teaching spaces, meeting rooms and collaboration technologies are operational and ready for use.
• Support software deployment, device provisioning, updates and endpoint security activities.
• Work with Senior Engineers and specialist teams to support the resolution of more complex technical issues.
• Maintain accurate documentation, knowledge articles and asset records.
• Identify opportunities to improve support processes, self-service resources and the overall user experience.
• Support technology projects, campus developments and the introduction of new technologies across the University.

What You\'ll Bring:

• Experience working in technology support, desktop support, systems support or a similar technical environment.
• Good troubleshooting skills across hardware, software, operating systems and end-user technologies.
• Experience delivering excellent customer-focused support in a busy environment.
• A good understanding of Microsoft 365 and modern workplace technologies.
• Experience supporting classroom, meeting room, audiovisual or collaboration technologies.
• Knowledge of service desk, incident management and support processes.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly to a range of users.
• Good organisational skills and the ability to manage competing priorities effectively.
• A proactive and collaborative approach to problem-solving and continuous improvement.
• A willingness to learn new technologies and contribute to a positive, user-focused technology service.

The post holder can be based at either their Brighton, London or Essex campus.

Our client encourages early applications, as they may close the advert ahead of the stated deadline if they receive a high volume of interest.

Why Our Client?

They are a values-led organisation, meaning their core values underpin all that they do:

Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.