Hybrid IT Support Technician – Windows & Security Focus

Cappfinity; Coleshill Heath; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

Cappfinity is seeking a proactive IT Support professional to join our team as the first point of contact for IT issues. You will provide practical, clear help and contribute to IT projects, compliance activities, and information security across the business.

This hybrid role requires working from our Head Office at least twice a week, with occasional travel to other locations. You will support Windows environments, Microsoft 365, and end-user devices, ensuring high service levels and strong

Qualifications

• Minimum of 2 years’ experience supporting Windows environments.
• Keen to learn and grow with industry developments.
• Proactive and positive approach to work.
• Excellent attention to detail and ownership.
• Interest in Cyber Security standards.

Responsibilities

• Log and respond to IT incidents and service requests using a helpdesk system.
• Provide first and second-line support to end users, on-site and remotely.
• Assist with IT projects, system upgrades and routine maintenance.
• Deploy and configure new laptops, mobile phones and devices.
• Troubleshoot hardware, software and network issues.
• Maintain an inventory of IT equipment and user accounts.

Skills

Windows support

Helpdesk experience

Customer focus

Troubleshooting

End-user support

Communication

PowerShell

Microsoft 365 administration

Tools

Windows 10/11

Microsoft 365 Admin

PowerShell

Intune (MDM)

Job description

Cappfinity is seeking a proactive IT Support professional to join our team as the first point of contact for IT issues. You will provide practical, clear help and contribute to IT projects, compliance activities, and information security across the business.

This hybrid role requires working from our Head Office at least twice a week, with occasional travel to other locations. You will support Windows environments, Microsoft 365, and end-user devices, ensuring high service levels and strong