Hybrid IT Helpdesk Technician - Customer Support

NorthStandard; Newcastle upon Tyne; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working (3 days in the office)

27 days annual leave

Private Medical Insurance

Life Insurance

Structured learning and development

Onsite gym

Job summary

NorthStandard is seeking a Service Desk Technician for our Newcastle Technology department. You will provide first-line IT support to colleagues, diagnosing hardware and software issues, and guiding users remotely by phone and email.

The role requires strong communication, the ability to manage workload independently, and a practical ITIL Foundation and industry certifications. Hybrid working, with three days in the office each week in Newcastle, awaits the successful candidate.

Qualifications

• 6+ months experience in a similar role.
• Strong communication and knowledge sharing skills.
• Experience supporting users in a remote environment.
• Independently manage your own workload.
• Develop inhouse relationships with the Service Desk team and broader IT function.
• ITIL Foundation v4
• CompTIA A+
• Service Desk Analyst (SDI - SDA)

Responsibilities

• Identifying and diagnosing technical issues and problems.
• Supporting colleagues around the business with IT issues and requests.
• Escalating issues in a timely manner to relevant contacts.
• Taking part in the out of hours rota.
• Delivering excellent customer service with clear explanation of technical issues to non-experts.

Skills

Strong communication

Knowledge sharing

Remote support experience

Independent workload management

Relationship building with IT

ITIL Foundation v4

CompTIA A+

SDI SDA

Education

ITIL Foundation v4

CompTIA A+

SDI SDA

Job description

NorthStandard is seeking a Service Desk Technician for our Newcastle Technology department. You will provide first-line IT support to colleagues, diagnosing hardware and software issues, and guiding users remotely by phone and email.

The role requires strong communication, the ability to manage workload independently, and a practical ITIL Foundation and industry certifications. Hybrid working, with three days in the office each week in Newcastle, awaits the successful candidate.