Hybrid IT Support Analyst — End-User & Infra Expert

Audley Travel; England; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holidays, increasing to 30

A day off for your birthday

Healthshield health cash plan

Enhanced family leave

Enhanced pension scheme

Discounted travel trips

Wellbeing platform access

Sabbatical leave

Job summary

A travel service provider in the United Kingdom is seeking a Technology Support Analyst to provide end-user support and resolve technical issues for various technologies. The ideal candidate will have experience with 1st and 2nd line support, and knowledge of ITIL frameworks, Microsoft 365, and basic networking. The role allows for hybrid working with flexible arrangements, including benefits like health plans, holidays, and sabbatical leave. A commitment to diversity and employee wellbeing is a strong focal point of the company.

Qualifications

• Deliver effective 1st and 2nd line support for internal customers.
• Administer a range of technologies within an enterprise environment.
• Work within an ITIL framework and ensure service levels are met.

Responsibilities

• Provide technical issue resolution for technology services.
• Support infrastructure services and networking.
• Coordinate Major Incidents and communicate with stakeholders.

Skills

1st and 2nd end-user line support

ITIL framework experience

Microsoft 365 administration

Active Directory administration

Basic networking troubleshooting

PowerShell Scripting

Tools

Windows Server

Job description

A travel service provider in the United Kingdom is seeking a Technology Support Analyst to provide end-user support and resolve technical issues for various technologies. The ideal candidate will have experience with 1st and 2nd line support, and knowledge of ITIL frameworks, Microsoft 365, and basic networking. The role allows for hybrid working with flexible arrangements, including benefits like health plans, holidays, and sabbatical leave. A commitment to diversity and employee wellbeing is a strong focal point of the company.