Hybrid IT Support Analyst — End-User & Infra Expert
Audley Travel
14 days+
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Benefits offered by this job
Job summary
A travel service provider in the United Kingdom is seeking a Technology Support Analyst to provide end-user support and resolve technical issues for various technologies. The ideal candidate will have experience with 1st and 2nd line support, and knowledge of ITIL frameworks, Microsoft 365, and basic networking. The role allows for hybrid working with flexible arrangements, including benefits like health plans, holidays, and sabbatical leave. A commitment to diversity and employee wellbeing is a strong focal point of the company.
Qualifications
- Deliver effective 1st and 2nd line support for internal customers.
- Administer a range of technologies within an enterprise environment.
- Work within an ITIL framework and ensure service levels are met.
Responsibilities
- Provide technical issue resolution for technology services.
- Support infrastructure services and networking.
- Coordinate Major Incidents and communicate with stakeholders.
Skills
1st and 2nd end-user line support
ITIL framework experience
Microsoft 365 administration
Active Directory administration
Basic networking troubleshooting
PowerShell Scripting
Tools
Windows Server
Job description
A travel service provider in the United Kingdom is seeking a Technology Support Analyst to provide end-user support and resolve technical issues for various technologies. The ideal candidate will have experience with 1st and 2nd line support, and knowledge of ITIL frameworks, Microsoft 365, and basic networking. The role allows for hybrid working with flexible arrangements, including benefits like health plans, holidays, and sabbatical leave. A commitment to diversity and employee wellbeing is a strong focal point of the company.
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