Hybrid IT Support Analyst (Part-Time) - AI-Driven Help

Arrows; Greater London; Hybrid; GBP 181,843 - 258,988; Part time

Benefits offered by this job

Generous holiday allowance

Private medical benefits

Pension scheme

Employee share schemes

Electric vehicle scheme

Family-friendly policies

Excellent learning and development opportunities

Job summary

A global technology firm in London is seeking a Technical Support Specialist II to provide high-quality technical support in a hybrid setting. You will be engaging in direct user support, monitoring device health, and employing automation tools to improve efficiency. Ideal candidates will have a Computer Science degree or equivalent experience, along with strong skills in Windows, macOS, and Office 365. This role offers a generous holiday allowance, private medical benefits, and excellent opportunities for career progression.

Qualifications

• 3+ years of experience in technical support.
• Experience in hardware and software installation and troubleshooting.
• Awareness of ITIL practices.

Responsibilities

• Deliver hands-on and remote technical support for end users.
• Proactively monitor device health.
• Streamline support processes using automation and AI tools.

Skills

Windows and macOS experience

Problem-solving skills

Strong communication

Organisational skills

Education

Degree in Computer Science or equivalent experience

Tools

Office 365

Active Directory

Job description

A global technology firm in London is seeking a Technical Support Specialist II to provide high-quality technical support in a hybrid setting. You will be engaging in direct user support, monitoring device health, and employing automation tools to improve efficiency. Ideal candidates will have a Computer Science degree or equivalent experience, along with strong skills in Windows, macOS, and Office 365. This role offers a generous holiday allowance, private medical benefits, and excellent opportunities for career progression.