Tech Support Technician - Hybrid IT Helpdesk (Cornwall)

Seasalt; England; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Salary of £27k – £29k annually

34 days of paid annual leave

50% employee discount

Private Medical Scheme

Pension plan with 7% employer contributions

Learning and Development opportunities

Job summary

A prominent retail company in Cornwall is seeking a Support Technician to join their Service Desk team. In this full-time role, you will provide technical support to colleagues, troubleshoot issues, and assist with service improvements. Ideal candidates will have strong communication skills and experience in a support role, with a keen interest in technology. We offer a salary of £27k - £29k, a flexible benefits package, generous leave, and opportunities for professional and personal growth.

Qualifications

• Experience in a technical support role is required.
• Ability to resolve Service Desk tickets effectively.
• Strong communication with various departments is essential.

Responsibilities

• Respond to queries via phone, email, and Teams.
• Troubleshoot and resolve Service Desk tickets.
• Assist Junior Support Technicians and coordinate with teams.

Skills

Technical support experience

Interest in technology

Communication skills

Problem-solving skills

Multitasking abilities

Proactive and accountable

Education

Microsoft certifications (preferred)

Tools

Active Directory

Windows 10 and Windows 11

Microsoft Office

ITSM tools

Job description

A prominent retail company in Cornwall is seeking a Support Technician to join their Service Desk team. In this full-time role, you will provide technical support to colleagues, troubleshoot issues, and assist with service improvements. Ideal candidates will have strong communication skills and experience in a support role, with a keen interest in technology. We offer a salary of £27k - £29k, a flexible benefits package, generous leave, and opportunities for professional and personal growth.