IT Service Technician

JTec IT Ltd; Newtownabbey; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A regional IT solutions provider, based in Newtownabbey, is seeking an IT Service Technician. This full-time hybrid role involves diagnosing technical issues, maintaining IT systems, and providing excellent customer service. Ideal candidates will have proven troubleshooting experience, strong communication skills, and relevant IT certifications. The position is entry-level, offering opportunities for training and growth within a supportive team environment.

Qualifications

• Proven experience in troubleshooting and resolving IT-related issues.
• Strong background in Information Technology and maintenance of IT systems.
• Excellent customer service skills with a client-focused approach.

Responsibilities

• Diagnose and troubleshoot technical issues for customers.
• Maintain IT systems and hardware to ensure optimal functionality.
• Provide training to end-users on IT systems and tools.

Skills

Troubleshooting and Technical Support

Customer Service

Organizational skills

End-user Training

Time-management skills

Education

Relevant IT certifications (CompTIA, Microsoft)

Job description

JTec IT Ltd, Newtownabbey, Northern Ireland, United Kingdom

JTec IT Solutions, headquartered in Newtownabbey, is a trusted provider of IT solutions with over 26 years of experience in delivering tailored ICT support, service, and maintenance to private commercial businesses. Offering a comprehensive range of IT services, JTec supplies network servers, desktop PCs, data backup and recovery solutions, internet connectivity, and software solutions. Dedicated to customer education, we prioritize clear communication to ensure our clients fully understand their IT needs and solutions. With a commitment to forming long‑term relationships, JTec emphasizes providing cost‑effective, scalable, and reliable IT solutions that grow alongside businesses across Northern and Southern Ireland.

Role Description

This is a full‑time hybrid role for an IT Service Technician based in Newtownabbey, with flexibility to work from home on occasion. Responsibilities include diagnosing and troubleshooting technical issues, providing support to customers, and maintaining IT systems and hardware. Additional duties involve training end‑users, supporting software and hardware implementation, and ensuring IT systems function optimally across client businesses.

Qualifications

• Proven experience in Troubleshooting and Technical Support to effectively diagnose and resolve IT‑related issues.
• Strong background in Information Technology, including knowledge of IT systems, software, and hardware maintenance.
• Excellent Customer Service skills with a client‑focused approach to communication and problem‑solving.
• Experience or ability to provide effective end‑user Training on various IT systems and tools.
• Strong organizational and time‑management skills.
• Ability to work independently and collaboratively in a hybrid work environment.
• Relevant certifications or qualifications (e.g., CompTIA, Microsoft, or equivalent credentials) and prior experience in the IT field are highly valued.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Computer Networking Products