Hybrid IT Service Desk Engineer (Junior)

Ekco; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing cloud solution provider in Milton Keynes is looking for a Service Desk Engineer for an initial 6-month contract with the possibility of permanency. This role involves managing IT support tickets, providing hardware assistance, and coordinating onboarding for new staff. Ideal candidates will have a passion for technology and some experience in IT support. The position requires onsite attendance at least three days a week, offering a great opportunity to grow within a team-focused environment.

Qualifications

• Confident in professional English communication skills, both verbal and written.
• Demonstrable experience meeting deadlines and working collaboratively.
• A willingness to learn and grow within the IT field.

Responsibilities

• Manage tickets with high-quality triaging and customer service.
• Coordinate user onboardings with HR for new joiners.
• Provide hardware break-fix support and manage device inventory.
• Assist with technical maintenance of UK offices.

Skills

Passion for IT and Technology

Experience supporting hardware and software

Confident using Windows and/or macOS

Basic understanding of Microsoft Azure

Ability to learn and research new concepts independently

Tools

Microsoft Azure

Intune

Windows Server

Job description

A fast-growing cloud solution provider in Milton Keynes is looking for a Service Desk Engineer for an initial 6-month contract with the possibility of permanency. This role involves managing IT support tickets, providing hardware assistance, and coordinating onboarding for new staff. Ideal candidates will have a passion for technology and some experience in IT support. The position requires onsite attendance at least three days a week, offering a great opportunity to grow within a team-focused environment.