Senior Service Desk Engineer: P1 Lead, Hybrid, AI

Aztech IT Solutions; Milton Keynes; Hybride; GBP 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Comprehensive training and development budget

Hybrid working arrangements

Competitive salary with performance-based bonuses

25 days annual leave plus bank holidays

Health and wellbeing benefits

Résumé du poste

Aztech IT Solutions is seeking an experienced Senior Service Desk Engineer to join their Service Delivery team in Milton Keynes. You will lead P1 escalations, provide expert support across Microsoft 365 and VMware environments, and mentor junior engineers.

This role is unique as you will work strategically with clients, driving long-term improvements while being part of a company that invests in your growth. You will have access to a comprehensive training budget, hybrid working conditions, and benefits including health support and competitive salaries.

Qualifications

• 5+ years of experience in a senior service desk or technical support role.
• Strong networking fundamentals including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with cybersecurity frameworks and incident response procedures.

Responsabilités

• Lead the resolution of P1 incidents and complex technical escalations.
• Provide expert-level support for Microsoft 365 and enterprise infrastructure.
• Mentor junior service desk engineers and provide technical guidance.

Connaissances

Expert knowledge of Microsoft 365 suite

Strong experience with Microsoft Intune

Hands-on experience with VMware vSphere

Proven experience with SonicWall firewalls

Excellent communication skills

PowerShell scripting

Formation

Microsoft certifications (MS-100, MS-101, MD-101)

ITIL Foundation certification

Outils

Microsoft Intune

VMware

Hyper‑V

SonicWall

Mimecast

Description du poste

Aztech IT Solutions is seeking an experienced Senior Service Desk Engineer to join their Service Delivery team in Milton Keynes. You will lead P1 escalations, provide expert support across Microsoft 365 and VMware environments, and mentor junior engineers.

This role is unique as you will work strategically with clients, driving long-term improvements while being part of a company that invests in your growth. You will have access to a comprehensive training budget, hybrid working conditions, and benefits including health support and competitive salaries.