Hybrid IT Service Desk Engineer – Learn & Grow

Grconsulting; England; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working (2 days from home)

Ongoing training and development opportunities

Supportive team environment

Exposure to modern technologies

Job summary

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. This role involves providing 1st and 2nd Line support to users, managing tickets, and troubleshooting hardware/software issues. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression among its employees.

Qualifications

• 1-3 years' experience in an IT support or Service Desk environment.
• Strong interest in technology and a desire to build a career in IT.
• Excellent communication skills and a customer-focused mindset.

Responsibilities

• Providing day-to-day 1st and 2nd Line support to internal users.
• Logging, managing, and resolving tickets through the Service Desk.
• Troubleshooting hardware and software issues across desktop environments.

Skills

Problem solving

Strong communication skills

Interest in technology

Tools

Microsoft 365

Active Directory

Service Desk Systems

MDM Solutions

Networking (DNS, DHCP, TCP/IP)

Job description

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. This role involves providing 1st and 2nd Line support to users, managing tickets, and troubleshooting hardware/software issues. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression among its employees.