Helpdesk Engineer

EAC Consulting Group; Milton Keynes; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Training & development

Career progression

Supportive team environment

Job summary

EAC Consulting Group in Milton Keynes is seeking an experienced IT Support Engineer to provide 1st and 2nd line support to a varied client base. This role blends remote helpdesk work with hands-on site visits, tackling hardware, software, networking and telephony issues to keep customers productive.

Working hours are Monday to Friday, 9:00am–5:30pm, with salary up to £32,000 per annum. The role offers training, development and a supportive team environment with opportunities for progression.

Qualifications

• Previous experience in a 1st or 2nd line IT support or helpdesk role.

Responsibilities

• Provide 1st and 2nd line IT support via telephone, remote access tools and a ticketing system.
• Diagnose and resolve technical issues across Windows 11 and Microsoft 365.
• Support Exchange Online, Teams, OneDrive, SharePoint and Entra ID.
• Manage and prioritise support tickets in line with agreed SLAs.
• Troubleshoot hardware, software, email, connectivity and Wi‑Fi issues.
• Provide support for Meraki and UniFi networking environments.
• Assist with telephony systems, including handset and user configuration.
• Carry out client site visits for hardware installations, workstation setups, equipment replacements and technical troubleshooting.
• Maintain accurate ticket notes and technical documentation.
• Escalate complex issues where necessary and keep customers updated throughout the resolution process.

Skills

IT support

Microsoft 365

Windows 11

Telephone-based support

Networking fundamentals

Tools

Meraki

UniFi

VoIP (Gamma Horizon)

Job description

Location: Milton Keynes

Salary: Up to £32,000 per annum

Hours: Monday to Friday, 9:00am - 5:30pm

Are you an experienced IT Support Engineer looking for your next opportunity? We're recruiting for a customer-focused IT professional to join a growing technology services business, providing 1st and 2nd line support to a varied client base.

This is a varied role, combining predominantly remote helpdesk support with regular hands‑on technical assistance at client sites. You'll troubleshoot a range of hardware, software, networking and telephony issues, ensuring customers receive a reliable and professional service.

What's on Offer?

• Salary of up to £32,000 (DOE)
• Monday to Friday working hours, 9:00am - 5:30pm.
• Exposure to a wide range of clients and technologies.
• Training and development opportunities.
• Supportive team environment with opportunities for career progression.
• A varied role combining remote helpdesk support with hands‑on technical work.

Key Responsibilities

• Provide 1st and 2nd line IT support via telephone, remote access tools and a ticketing system.
• Diagnose and resolve technical issues across Windows 11 and Microsoft 365.
• Support Exchange Online, Teams, OneDrive, SharePoint and Entra ID.
• Manage and prioritise support tickets in line with agreed SLAs.
• Troubleshoot hardware, software, email, connectivity and Wi‑Fi issues.
• Provide support for Meraki and UniFi networking environments.
• Assist with telephony systems, including handset and user configuration.
• Carry out client site visits for hardware installations, workstation setups, equipment replacements and technical troubleshooting.
• Maintain accurate ticket notes and technical documentation.
• Escalate complex issues where necessary and keep customers updated throughout the resolution process.

Skills & Experience

• Previous experience in a 1st or 2nd line IT support or helpdesk role.
• Good working knowledge of Microsoft 365 and Windows 11.
• Confidence providing telephone‑based and remote technical support.
• Understanding of networking fundamentals, including LAN, WAN and Wi‑Fi.
• Strong troubleshooting, communication and customer service skills.
• Ability to manage multiple tickets and prioritise workloads effectively.
• Full UK driving licence and access to transport for client site visits.

Desirable experience:

• Experience working within a Managed Service Provider (MSP) environment.
• Exposure to Meraki or UniFi networking equipment.
• Experience with VoIP or Gamma Horizon telephony systems.Microsoft or other relevant IT certifications.