Hybrid IT Service Desk Analyst — Grow Your Skills

Daisy Corporate Services Trading Limited; Birstall; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A leading IT service provider in Birstall is seeking a Service Desk Analyst to deliver outstanding IT support and enhance customer satisfaction. You will manage incidents efficiently, communicate between teams, and contribute to service improvements in a hybrid working environment. Ideal candidates should have strong communication and analytical skills, along with experience in IT service management. Competitive salary and comprehensive health benefits available.

Benefits

Private medical coverage

Annual leave increasing to 28 days

Employee assistance programmes

Qualifications

• Excellent written and verbal communication skills.
• Experience using ITSM tools and strong problem-solving skills.
• Proven ability to prioritise tasks and work under pressure.

Responsibilities

• Manage incidents and service requests efficiently.
• Work towards SLAs and KPIs.
• Communicate with customers and internal teams for problem resolution.
• Maintain data accuracy and contribute to the knowledge base.
• Expand technical expertise and enhance customer satisfaction.

Skills

Communication skills

Analytical ability

Time management

Teamwork

Customer focus

Education

ITIL V3 / 4 Foundation (desirable)

Tools

IT Service Management (ITSM) tools

Job description

A leading IT service provider in Birstall is seeking a Service Desk Analyst to deliver outstanding IT support and enhance customer satisfaction. You will manage incidents efficiently, communicate between teams, and contribute to service improvements in a hybrid working environment. Ideal candidates should have strong communication and analytical skills, along with experience in IT service management. Competitive salary and comprehensive health benefits available.