Sales Support Executive

West Sussex.info; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Upskilling apprenticeship training

Cycle to work program

Employee Assistance Programme

Social and wellbeing events

Breakout room facilities

Kitchen and shower facilities

Job summary

West Sussex.info is seeking a proactive Sales Support Executive to join their IT Systems Sales team in Portsmouth. This role involves managing customer inquiries, processing orders, and supporting Account Managers to enhance the customer experience.

The ideal candidate will have strong organizational skills, experience in administration, and a willingness to solve problems efficiently. Join a supportive team with a positive culture where your contributions matter.

Many perks are offered, including 25 days of holiday, upskilling apprenticeships, and social events.

Qualifications

• Experience in administration, customer service, or sales support.
• Strong communication skills with a variety of people.
• Confidence in using CRM and order processing systems.

Responsibilities

• Process quotes, orders, returns, and backorders accurately.
• Manage customer queries via phone, email, and ticketing systems.
• Work with Account Managers to keep orders on track.
• Resolve issues early to minimize delays.

Skills

Administration experience

Customer service skills

Relationship-building

Problem-solving

Tools

CRM systems

Order processing systems

Job description

Helping people find jobs in the local area since 2008

Location Portsmouth

Contract Permanent

Hours Full Time- 37.5 hours per week, Monday to Friday

We’re looking for a proactive, organised and solutions focussed Sales Support Executive to join our IT Systems Sales team!

A bit about the role:

Working in close partnership with our Systems Sales Account Managers, you’ll play a key role in supporting their accounts. You’ll take ownership of operational and administrative processes, allowing them to focus on developing customer relationships and driving sales. You’ll also act as a link across internal departments to help deliver a smooth and consistent customer experience.

Day-to-day, you’ll be:

• Processing quotes, orders, returns and backorders accurately and efficiently
• Managing customer queries via phone, email and ticketing systems
• Working with Account Managers and internal teams (e.g. operations, purchasing, finance) to keep orders and projects on track
• Resolving issues early and minimising delays so nothing is missed

What we need from you:

We’re looking for someone with experience in administration, customer service or sales support who understands what great service looks like. You’ll be well organised, confident managing your own workload and comfortable communicating with a wide range of people.

Strong relationship-building skills are important, as you’ll work closely with Account Managers, customers and colleagues across the business.

You’ll enjoy problem-solving and take a practical approach to getting things done, even when working at pace. Most importantly, you’ll care about doing a job well and making sure customers have a positive experience.

You will be working on CRM and order processing systems, so confidence in using these in your day to day work is important.

Experience with technical products, or working within a B2B environment would be a bonus, but isn’t essential.

A bit about the team:

You’ll be joining a supportive and collaborative team where you can make a real impact. It’s a great opportunity to build your skills in a fast-moving growing business, develop your commercial awareness and open up future progression opportunities.

If this sounds like your kind of role, we’d love to hear from you!

What working at Novatech means for you:

At Novatech, we offer more than just a job. You’ll be part of a collaborative culture where your ideas matter, your development is supported and your success is recognised.

There are also heaps of other perks when working for us! For starters, we’re a top 100 company to work for in the South East, as voted by our amazing staff via the Best Companies engagement survey.

We jam to music while we work and embrace a non-corporate vibe. We believe that when you can be your authentic self, whilst working with some cool people, that you enjoy your work more and take greater pride in what you do.

We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use – which we are super proud of!).

Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride.

Our benefits in a nutshell:

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Upskilling apprenticeship training
• Cycle to work
• Employee Assistance Programme
• Social and wellbeing events
• A great breakout room
• Kitchen and shower facilities

About us:

When people think Novatech, they think gaming and retail - but this is just a small part of what we do now. Novatech actually works heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it’s supporting businesses with their remote workforce under our Direct 2 Desk service, transforming defence companies with vital training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can’t tell you about, yet).