Hybrid IT Operations Engineer: End-User Tech & Security

Johnson Controls, Inc.; Letchworth; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Johnson Controls, Inc. is seeking an IT Support Specialist to serve colleagues across office, manufacturing, and logistics teams. You will deploy hardware for new hires and manage the PC lifecycle while ensuring security and IAM tasks are handled efficiently.

You will communicate effectively with non-technical users, resolve desk-side tickets, and participate in IT projects. The role blends hybrid work with hands-on hardware and software responsibilities in a corporate environment.

Qualifications

• Experience in a desktop IT support role.
• In-depth knowledge of Windows OS and Office 365 apps (Outlook/Teams/SharePoint/OneDrive).
• Understanding of basic networking concepts (IP, DNS, DHCP, routing, wireless).
• Ability to communicate technical material to non-technical audiences.

Responsibilities

• Provide IT support to colleagues for desktops, laptops, servers, and printers.
• Perform hardware installation and deployment for new hires.
• Manage PC lifecycle including replacements and retirements.
• Handle Identity and Access Management requests (provisioning, de-provisioning).
• Process UK Deskside Service Now ticket queues and resolve end-user issues.
• Support IT security compliance and access in the office environment.
• Prioritize and address vulnerability incidents and requests.

Skills

Desktop support

Windows OS

Office 365

Networking basics

Communication skills

Customer trust

Professional growth

Education

Computer Science related degree or Microsoft certification

Tools

ServiceNow

Intune

Proxy systems

VPN

Cloud computing

Job description

Johnson Controls, Inc. is seeking an IT Support Specialist to serve colleagues across office, manufacturing, and logistics teams. You will deploy hardware for new hires and manage the PC lifecycle while ensuring security and IAM tasks are handled efficiently.

You will communicate effectively with non-technical users, resolve desk-side tickets, and participate in IT projects. The role blends hybrid work with hands-on hardware and software responsibilities in a corporate environment.