End-User Support Specialist - High-Touch IT Support

Recruitment

Greater London

On-site

GBP 42,000 - 56,000

Full time

14 days+

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Job summary

Recruitment is seeking an End User Support Specialist to deliver reliable, high-quality end-user technology support across locations, focusing on controlled execution, workplace readiness, and service quality. You will operate within defined boundaries and collaborate with Service Desk, EUC, and other teams to ensure smooth handoffs and timely escalation.

The role emphasizes structured, auditable processes, strong communication, and consistent user experiences, including onboarding/offboarding,

Qualifications

Proven experience delivering end-user support in a managed enterprise environment.
Strong knowledge of Windows and macOS in corporate settings.
Experience handling endpoint hardware, collaboration tools, and workplace IT services.
Familiarity with ITSM processes, SLAs, and structured ticketing.

Responsibilities

Deliver incidents and service requests escalated from Service Desk or routed through approved channels.
Own support cases end-to-end with clear communication and timely updates in ITSM tooling.
Execute joiner, mover, leaver activities in a controlled, auditable manner.
Maintain endpoint, meeting room, and workplace technology readiness across locations.
Provide high-touch support for executive interactions, meetings, and events.
Escalate non-standard or out-of-scope issues through proper channels.
Identify repeat issues and gaps to support continuous improvement and service stability.