Hybrid IT Helpdesk Specialist: First-Line Support Pro

Sopra Steria; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services company is seeking a First Line IT Helpdesk Support Specialist in Sheffield. This role involves providing technical support, troubleshooting, and ensuring IT systems run efficiently. The ideal candidate will have a degree in Computer Science and around 3 years of experience in a similar role. Benefits include a competitive salary, hybrid working framework, and various perks related to health and wellbeing. Opportunities for growth and inclusion are core values of the company.

Benefits

Private medical insurance

Pension plan

Hybrid working

Cycle to Work scheme

Qualifications

• Around 3 years of experience in a helpdesk or technical support role.
• Solid knowledge of computer systems, software, and hardware.
• Certifications such as ITIL are a plus.

Responsibilities

• Provide first-line support for technical issues and service requests.
• Log and track issues in the ticketing system.
• Setup, install, and configure computers for employees.
• Troubleshoot and resolve various technical issues.

Skills

Excellent problem-solving skills

Proactive, self-motivated approach

Strong organisational and time-management skills

Fluency in English

Strong communication skills

Education

Degree in Computer Science or Information Systems

Tools

Intune

Microsoft 365 admin

Ticketing systems

Ubuntu

Job description

A leading IT services company is seeking a First Line IT Helpdesk Support Specialist in Sheffield. This role involves providing technical support, troubleshooting, and ensuring IT systems run efficiently. The ideal candidate will have a degree in Computer Science and around 3 years of experience in a similar role. Benefits include a competitive salary, hybrid working framework, and various perks related to health and wellbeing. Opportunities for growth and inclusion are core values of the company.