Field Service Technician - Birmingham and Stoke

Apogee Corporation; Birmingham; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Apogee Corporation is seeking a proactive Field Service Technician to support Birmingham and Stoke. The role involves diagnosing and repairing laptops, desktops, and peripheral devices, with a mix of on-site visits and remote support to keep customer systems running smoothly.

You will install and maintain operating systems, troubleshoot hardware and software faults, and provide clear guidance to users. DBS checks and SC clearance are required, reflecting the security-sensitive environment.

Qualifications

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software, and operating systems (Windows essential; macOS or Linux beneficial).
• Experience using diagnostic tools and fault-finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.
• Ability to work independently and manage your own workload.
• Value AI literacy and curiosity about technology.

Responsibilities

• Diagnose and resolve hardware and software faults across laptops, desktops, and peripheral devices.
• Install, configure, and maintain operating systems including Windows and other platforms.
• Support users onsite and remotely, providing clear and practical guidance.
• Carry out repairs, component replacements, and system upgrades.
• Troubleshoot printers, connectivity issues, and RPOS hardware.
• Complete accurate job records, service notes, and repair documentation.
• Follow data protection, backup, and security procedures.
• Escalate more complex issues when required.
• Maintain high standards of customer service and communication.
• Keep up to date with hardware tools, technologies, and repair methods.

Skills

Laptop hardware repair

IT support

Diagnostic tools

Troubleshooting

Communication skills

Independent work

AI literacy

Job description

Field Service Technician - Birmingham and Stoke

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.

We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break.

JOB DETAILS

We are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware.

This is a hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly.

You will be part of a service-led environment where quality, communication, and first-time fix really matter.

What you will be doing

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
• Installing, configuring, and maintaining operating systems including Windows and other common platforms
• Supporting users onsite and remotely, providing clear and practical guidance
• Carrying out repairs, component replacements, and system upgrades
• Troubleshooting printers, connectivity issues, and RPOS hardware
• Completing accurate job records, service notes, and repair documentation
• Following data protection, backup, and security procedures
• Escalating more complex issues when required
• Maintaining high standards of customer service and communication
• Keeping up to date with hardware tools, technologies, and repair methods

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.

SKILLS AND EXPERIENCE REQUIRED

• Proven experience in laptop or PC hardware repair or IT support
• Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)
• Experience using diagnostic tools and fault-finding techniques
• Confident troubleshooting skills across hardware and basic networking issues
• Strong communication and customer service skills
• Ability to work independently and manage your own workload

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

ENHANCED DBS:

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

SC CLEARANCE:

For this role, you will be required to obtain SC Clearance -which includes a basic criminal record check. For more information about security clearance levels and the SC vetting process, please refer to the relevant guidance available on the GOV.UK website.