Hybrid IT Apprentice: Helpdesk & Windows 365

QA; Waverley; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading training provider in the United Kingdom seeks an apprentice to provide helpdesk support. You will log incidents, manage requests, and support various applications. The role requires strong communication skills and the ability to follow procedures in a dynamic environment. Successful candidates will have 3 GCSEs at grades 4+ and be keen to learn. The position offers a mix of office and remote work.

Benefits

Coffee machine

Regular team outings

Dress down environment

Qualifications

• Good understanding and hands-on experience of Microsoft 365 and Windows.
• Able to manage incidents and requests through the service management tool.

Responsibilities

• Log incidents and faults, categorising them.
• Provide support for a wide range of applications, software & hardware.
• Liaise with management to resolve issues effectively.

Skills

Microsoft 365

Communication skills

Problem solving

Ability to follow processes

Work under pressure

Education

3 GCSEs (or equivalent) at grades 4+ in any subject

GCSE Maths and English at grades 3+

Job description

A leading training provider in the United Kingdom seeks an apprentice to provide helpdesk support. You will log incidents, manage requests, and support various applications. The role requires strong communication skills and the ability to follow procedures in a dynamic environment. Successful candidates will have 3 GCSEs at grades 4+ and be keen to learn. The position offers a mix of office and remote work.