Customer Experience Advisor — Hybrid Role

SNG (Sovereign Network Group); Hertford; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working after 6 months

25 days holiday

Pension & life cover

Private medical insurance

Job summary

Sovereign Network Group is seeking a Customer Service Advisor to be the first point of contact for our customers. You will handle a range of queries, report repairs, and liaise with colleagues across the business to provide accurate information and timely resolutions.

The role requires a can-do attitude, excellent communication skills, and proficient IT and CRM usage. After an initial on-site period in Hertford, a hybrid working arrangement is available.

Qualifications

• Experience in a busy customer service environment.
• Excellent verbal and written communication.
• Focus on delivering great customer experience and resolving queries.

Responsibilities

• Speak with customers to understand and resolve queries; liaise with colleagues across the business for answers when needed.
• Record relevant details in our systems to diagnose issues and provide accurate responses.
• Take ownership of customer issues and ensure timely resolutions.
• Collaborate with team and other departments to ensure timely responses to customers.

Skills

Customer service experience

Communication skills

Interpersonal skills

Empathy and resilience

Timekeeping and reliability

IT skills (MS Office/Outlook)

CRM systems experience

Tools

CRM systems

Job description

Sovereign Network Group is seeking a Customer Service Advisor to be the first point of contact for our customers. You will handle a range of queries, report repairs, and liaise with colleagues across the business to provide accurate information and timely resolutions.

The role requires a can-do attitude, excellent communication skills, and proficient IT and CRM usage. After an initial on-site period in Hertford, a hybrid working arrangement is available.