Hybrid Inbound Banking Customer Advisor

Search Consultancy LTD; Swindon; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hourly rate £14.56

Full-time hours

Hybrid after training

Supportive team

Career development

Job summary

Search Consultancy LTD is recruiting an Inbound Customer Service Advisor in Swindon for a 12-month contract. You will handle banking enquiries, guide customers through online and mobile services, and provide product information in a fast-paced environment.

Training leads to hybrid work, with office-based sessions during onboarding and flexible home-working thereafter. The role emphasizes accurate record-keeping, first-contact resolutions, and delivering outstanding customer service within

Qualifications

• Experience in customer service or contact centre environment.
• Strong communication and listening skills.
• Able to use multiple systems and technology.
• Empathetic and professional when handling enquiries.
• Good attention to detail and problem-solving abilities.

Responsibilities

• Handle inbound banking enquiries and account-related questions.
• Assist customers with online and mobile banking queries.
• Provide information on products and services.
• Resolve issues at first point of contact where possible.
• Accurately update customer records and systems.

Skills

Communication skills

Active listening

Multi-system familiarity

Empathy

Attention to detail

Problem solving

Willingness to learn

Tools

CRM software

Online banking platforms

Job description

Search Consultancy LTD is recruiting an Inbound Customer Service Advisor in Swindon for a 12-month contract. You will handle banking enquiries, guide customers through online and mobile services, and provide product information in a fast-paced environment.

Training leads to hybrid work, with office-based sessions during onboarding and flexible home-working thereafter. The role emphasizes accurate record-keeping, first-contact resolutions, and delivering outstanding customer service within