Customer Service Advisor

Search Consultancy; Swindon; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Comprehensive paid training

Hybrid working after training

Career development opportunities in/GB

Supportive team environment

Job summary

Search Consultancy is looking for an Inbound Customer Service Advisor in Swindon on a 12-month contract. You will handle everyday banking enquiries, delivering a friendly and efficient service while resolving issues at first contact.

Training is provided with full-time hours; office-based during training and hybrid working after completion. The role offers £14.56 per hour, weekly pay, and opportunities for development within the banking sector.

Qualifications

• Experience in customer service, preferably in contact centre or retail settings.
• Strong communication and listening skills.
• Ability to handle multiple systems and stay professional.

Responsibilities

• Handle inbound customer calls regarding general banking enquiries.
• Assist with account-related questions and updates.
• Support customers with online and mobile banking queries.
• Provide information on banking products and services.
• Update customer records accurately and adhere to regulations.

Skills

Customer service experience

Communication skills

Problem solving

Attention to detail

Empathy

Job description

Customer Service Advisor - 12 month contract
Location: Swindon
Salary: £14.56 per hour
Hours: Full Time, 35 hours per week
Start Date: November 2026
Working Pattern: Office-based during training, then hybrid working available

Join a Leading Banking Customer Service Team!

The Role

As an Inbound Customer Service Advisor, you'll be the first point of contact for customers, handling a variety of everyday banking enquiries. You'll provide a professional and helpful service while ensuring customer needs are resolved efficiently and accurately.

Responsibilities

• Handling inbound customer calls regarding general banking enquiries
• Assisting with account-related questions and updates
• Supporting customers with online and mobile banking queries
• Providing information on products and services
• Resolving customer issues at first point of contact where possible
• Accurately updating customer records and systems
• Delivering excellent customer service while adhering to company procedures and regulatory requirements

What We're Looking For

• Previous customer service experience, ideally within a contact centre, retail, hospitality, or office environment
• Strong communication and listening skills
• Comfortable using multiple systems and technology
• Ability to remain professional and empathetic when dealing with customer enquiries
• Good attention to detail and problem-solving skills
• A positive attitude and willingness to learn

What's On Offer

• £14.56 per hour, paid weekly
• Full-time hours
• November start date
• Comprehensive paid training
• Hybrid working after successful completion of training
• Supportive team environment
• Career development opportunities within the banking sector

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.