Hybrid Customer Service Advisor - Digital Access Advocate

Hatched Recruitment Group; Swindon; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

Hatched Recruitment Group is seeking Customer Service Advisors in Swindon for a temporary contract with hybrid working. You will handle inbound calls in a busy contact centre, supporting local residents with high-quality service.

The ideal candidates will have strong communication skills and previous customer service experience. This role requires managing challenging calls, providing vital information on council services, and promoting digital access.

Enjoy a collaborative environment with a mandatory office day each week.

Qualifications

• Previous experience working within a customer service or call centre environment.
• Strong communication and listening skills.
• Ability to manage challenging conversations professionally and calmly.

Responsibilities

• Handling inbound calls from residents in a professional and empathetic manner.
• Supporting customers to access services and information online.
• Providing information on a broad range of local authority services.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

IT skills

Organizational skills

Job description

Hatched Recruitment Group is seeking Customer Service Advisors in Swindon for a temporary contract with hybrid working. You will handle inbound calls in a busy contact centre, supporting local residents with high-quality service.

The ideal candidates will have strong communication skills and previous customer service experience. This role requires managing challenging calls, providing vital information on council services, and promoting digital access.

Enjoy a collaborative environment with a mandatory office day each week.