Customer Service Advisor

Search Consultancy LTD; Swindon; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hourly rate £14.56

Full-time hours

Hybrid after training

Supportive team

Career development

Job summary

Search Consultancy LTD is recruiting an Inbound Customer Service Advisor in Swindon for a 12-month contract. You will handle banking enquiries, guide customers through online and mobile services, and provide product information in a fast-paced environment.

Training leads to hybrid work, with office-based sessions during onboarding and flexible home-working thereafter. The role emphasizes accurate record-keeping, first-contact resolutions, and delivering outstanding customer service within

Qualifications

• Experience in customer service or contact centre environment.
• Strong communication and listening skills.
• Able to use multiple systems and technology.
• Empathetic and professional when handling enquiries.
• Good attention to detail and problem-solving abilities.

Responsibilities

• Handle inbound banking enquiries and account-related questions.
• Assist customers with online and mobile banking queries.
• Provide information on products and services.
• Resolve issues at first point of contact where possible.
• Accurately update customer records and systems.

Skills

Communication skills

Active listening

Multi-system familiarity

Empathy

Attention to detail

Problem solving

Willingness to learn

Tools

CRM software

Online banking platforms

Job description

Customer Service Advisor - 12 month contract

Location: Swindon

Salary: £14.56 per hour

Hours: Full Time, 35 hours per week

Start Date: November 2026

Working Pattern: Office-based during training, then hybrid working available

Join a Leading Banking Customer Service Team!

We're recruiting for Inbound Customer Service Advisors to join a well-established banking organisation in Swindon. This is an excellent opportunity for candidates who enjoy helping customers, solving problems, and delivering outstanding service in a fast-paced environment.

Following a comprehensive training programme, you'll have the opportunity to work on a hybrid basis, combining office and home working.

The Role

As an Inbound Customer Service Advisor, you'll be the first point of contact for customers, handling a variety of everyday banking enquiries. You'll provide a professional and helpful service while ensuring customer needs are resolved efficiently and accurately.

Responsibilities

• Assisting with account-related questions and updates
• Supporting customers with online and mobile banking queries
• Providing information on products and services
• Resolving customer issues at first point of contact where possible
• Accurately updating customer records and systems
• Delivering excellent customer service while adhering to company procedures and regulatory requirements

What We're Looking For

• Previous customer service experience, ideally within a contact centre, retail, hospitality, or office environment
• Strong communication and listening skills
• Comfortable using multiple systems and technology
• Ability to remain professional and empathetic when dealing with customer enquiries
• Good attention to detail and problem-solving skillsA positive attitude and willingness to learn

What's On Offer

• £14.56 per hour, paid weekly
• Full-time hours
• Hybrid working after successful completion of training
• Supportive team environment
• Career development opportunities within the banking sector

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age