Hybrid Housing Services Coordinator

North Northamptonshire Council; Kettering; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme with employer: life & -

Job summary

North Northamptonshire Council is seeking a Housing Assistant to provide essential admin support to the Housing Management Team. You will handle customer enquiries, assist with tenancy processes, and manage housing records to help deliver safe, well-managed communities and high customer satisfaction.

The role requires GCSEs with Maths and English, strong IT skills, and the ability to work across multiple software packages.

Qualifications

• GCSE level (min 3) including Maths and English.
• Experience working directly with customers in a busy front-facing role.
• Experience of working in an office environment.
• Experience of general clerical and administrative duties.
• Experience of managing and prioritising own workload.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to use several computerised software packages simultaneously.
• Excellent IT and keyboard skills.
• Good written and verbal communication with a good telephone manner.
• Ability to handle confidential and sensitive information.
• Methodical, accurate and able to work to tight deadlines.
• Customer-focused and solution-driven.
• Willing to work outside normal office hours when required.

Responsibilities

• Provide a high-quality, customer-focused front-line housing service and respond to customer enquiries.
• Support tenancy management processes, including new tenancies, tenancy changes, mutual exchanges and tenancy terminations.
• Administer void properties, coordinate viewings and sign-ups, and maintain accurate housing records.
• Manage garage lettings, allocations, inspections and tenancy administration.
• Process rental account transactions, payments, invoices, refunds and rechargeable repairs documentation.
• Support home and estate inspections by recording issues, raising works requests and monitoring actions.
• Assist with tenant engagement activities, meetings, events, communications and minute-taking.
• Provide administrative support for anti-social behaviour (ASB) and tenancy support casework.
• Maintain accurate electronic and paper records, manage correspondence and monitor shared inboxes.
• Produce performance information, support service improvements and ensure compliance with safeguarding, health and safety requirements.
• Work collaboratively with internal teams, tenants, leaseholders and external stakeholders to deliver excellent housing services.

Job description

North Northamptonshire Council is seeking a Housing Assistant to provide essential admin support to the Housing Management Team. You will handle customer enquiries, assist with tenancy processes, and manage housing records to help deliver safe, well-managed communities and high customer satisfaction.

The role requires GCSEs with Maths and English, strong IT skills, and the ability to work across multiple software packages.