Tenant Liaison & Front Desk Coordinator

North Northamptonshire Council; Corby; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme with significant life/–

Develop skills in a large unitary coun

Generous leave entitlement (28 days, 3

Hybrid and flexible working

Job summary

North Northamptonshire Council is seeking a Tenant Liaison Officer to be the first point of contact for tenant enquiries, providing front-of-house support, coordinating viewings and tenancy administration, and promoting the centres through communications channels.

The role requires strong English communication, the ability to explain eligibility clearly, and the capacity to work well under pressure in a busy council environment. Hybrid working arrangements are offered where practicable.

Qualifications

• Good levels of spoken and written English.
• Ability to relay complex eligibility issues in plain English to a variety of stakeholders.
• Ability to plan and organise time to meet deadlines and targets.

Responsibilities

• Provide a welcoming reception service, meeting and greeting visitors and directing enquiries appropriately.
• Support tenants, customers, and colleagues with enquiries, meeting room bookings, and event arrangements.
• Undertake a range of administrative duties, including maintaining records, processing invoices, raising purchase orders, and updating systems.
• Coordinate mailroom activities, tenant communications, newsletters, and social media updates to promote the centres.
• Arrange viewings, inductions for new tenants, organise keys and access fobs, and support tenancy administration processes.
• Assist with health and safety activities, fire safety procedures, compliance checks, and contractor coordination.
• Help maintain excellent standards of customer care while sharing customer feedback and suggestions for improvement.

Job description

North Northamptonshire Council is seeking a Tenant Liaison Officer to be the first point of contact for tenant enquiries, providing front-of-house support, coordinating viewings and tenancy administration, and promoting the centres through communications channels.

The role requires strong English communication, the ability to explain eligibility clearly, and the capacity to work well under pressure in a busy council environment. Hybrid working arrangements are offered where practicable.