Hybrid Housing & Nuplace Assistant, Customer Service

Telford and Wrekin Council; Telford; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Staff discounts

Salary sacrifice perks

Generous leave

Job summary

Telford and Wrekin Council is seeking a Housing & Nuplace Assistant to join the Housing, Customer Services & Commercial team. You will provide administrative and customer support across housing services, handle enquiries, maintain records and assist with the promotion of our services.

We value organisational skills, excellent communication and confidence with IT, and the ability to manage competing priorities in a busy environment. Hybrid work arrangements are available.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and IT confidence.
• Ability to manage competing priorities in a busy environment.

Responsibilities

• Handle enquiries from tenants, landlords and colleagues.
• Maintain accurate records and documentation.
• Prepare documents and support the promotion of services.

Skills

Customer service

Administrative support

IT skills

Organisational skills

Job description

Telford and Wrekin Council is seeking a Housing & Nuplace Assistant to join the Housing, Customer Services & Commercial team. You will provide administrative and customer support across housing services, handle enquiries, maintain records and assist with the promotion of our services.

We value organisational skills, excellent communication and confidence with IT, and the ability to manage competing priorities in a busy environment. Hybrid work arrangements are available.