Housing Assistant

North Northamptonshire Council; Kettering; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme with employer: life & -

Job summary

North Northamptonshire Council is seeking a Housing Assistant to provide essential admin support to the Housing Management Team. You will handle customer enquiries, assist with tenancy processes, and manage housing records to help deliver safe, well-managed communities and high customer satisfaction.

The role requires GCSEs with Maths and English, strong IT skills, and the ability to work across multiple software packages.

Qualifications

• GCSE level (min 3) including Maths and English.
• Experience working directly with customers in a busy front-facing role.
• Experience of working in an office environment.
• Experience of general clerical and administrative duties.
• Experience of managing and prioritising own workload.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to use several computerised software packages simultaneously.
• Excellent IT and keyboard skills.
• Good written and verbal communication with a good telephone manner.
• Ability to handle confidential and sensitive information.
• Methodical, accurate and able to work to tight deadlines.
• Customer-focused and solution-driven.
• Willing to work outside normal office hours when required.

Responsibilities

• Provide a high-quality, customer-focused front-line housing service and respond to customer enquiries.
• Support tenancy management processes, including new tenancies, tenancy changes, mutual exchanges and tenancy terminations.
• Administer void properties, coordinate viewings and sign-ups, and maintain accurate housing records.
• Manage garage lettings, allocations, inspections and tenancy administration.
• Process rental account transactions, payments, invoices, refunds and rechargeable repairs documentation.
• Support home and estate inspections by recording issues, raising works requests and monitoring actions.
• Assist with tenant engagement activities, meetings, events, communications and minute-taking.
• Provide administrative support for anti-social behaviour (ASB) and tenancy support casework.
• Maintain accurate electronic and paper records, manage correspondence and monitor shared inboxes.
• Produce performance information, support service improvements and ensure compliance with safeguarding, health and safety requirements.
• Work collaboratively with internal teams, tenants, leaseholders and external stakeholders to deliver excellent housing services.

Job description

About the role

Supporting Tenants, Strengthening Communities

We're looking for a customer-focused Housing Assistant to provide vital administrative support to our Housing Management Team. You'll help deliver efficient housing services, support tenants and residents, manage customer enquiries, process housing administration, and contribute to creating safe, well-managed communities with excellent customer satisfaction.

What will you be doing?

Key Responsibilities

• Provide a high-quality, customer-focused front-line housing service and respond to customer enquiries.
• Support tenancy management processes, including new tenancies, tenancy changes, mutual exchanges and tenancy terminations.
• Administer void properties, coordinate viewings and sign-ups, and maintain accurate housing records.
• Manage garage lettings, allocations, inspections and tenancy administration.
• Process rental account transactions, payments, invoices, refunds and rechargeable repairs documentation.
• Support home and estate inspections by recording issues, raising works requests and monitoring actions.
• Assist with tenant engagement activities, meetings, events, communications and minute-taking.
• Provide administrative support for anti-social behaviour (ASB) and tenancy support casework.
• Maintain accurate electronic and paper records, manage correspondence and monitor shared inboxes.
• Produce performance information, support service improvements and ensure compliance with safeguarding, health and safety requirements.
• Work collaboratively with internal teams, tenants, leaseholders and external stakeholders to deliver excellent housing services.

About you

• Educated to GCSE level (min 3) including Maths and English
• Experience working directly with customers in a busy front facing role.
• Experience of working in an office environment.
• Experience of general clerical and administrative duties.
• Experience of managing and prioritising own workload.
• Ability and experience of using Microsoft packages such as Word, Excel, PowerPoint and Outlook in an office environment.
• Ability to master and use several computerised software packages simultaneously.
• Excellent IT and keyboard skills.
• Good written and verbal communication skills Good telephone manner
• Ability to deal with confidential and sensitive information.
• Methodical, accurate and able to work to tight deadlines and prioritise work.
• Customer focused and solution driven.
• Willing to work outside normal office hours as necessary

Our benefits

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

• Customer-focused
• Respectful
• Efficient
• Supportive
• Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)