Housing Assistant

North Northants; Kettering, Corby; Remote; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Generous leave entitlement

Job summary

North Northamptonshire Council is seeking a Housing Assistant to provide high-quality administrative support to the Housing Management Team in Kettering and Corby. You will help deliver efficient housing services, support tenants and residents, manage enquiries and maintain accurate records to help create safe, well-managed communities.

The role requires GCSEs including Maths and English, strong IT skills, experience in office administration and a customer-focused approach.

Qualifications

• GCSEs including Maths and English are required.
• Experience in a busy front-facing environment is essential.
• Experience of general clerical and administrative duties is needed.

Responsibilities

• Provide a high-quality front-line housing service and respond to customer enquiries.
• Support tenancy management processes including new tenancies, changes, exchanges and terminations.
• Administer void properties, coordinate viewings, sign-ups and maintain records.
• Manage garage lettings, inspections and tenancy administration.
• Process rental account transactions, payments, invoices and refunds.
• Support home and estate inspections and tenant engagement activities.
• Provide admin support for ASB and tenancy casework.
• Maintain accurate records and monitor shared inboxes and correspondence.

Skills

Customer service

Front desk experience

Time management

Communication

Data entry

Discretion

Education

GCSEs including Maths & English

Tools

Microsoft Office Suite

Job description

# Housing Assistant## About the role**Supporting Tenants, Strengthening Communities**We're looking for a customer-focused **Housing Assistant** to provide vital administrative support to our Housing Management Team. You'll help deliver efficient housing services, support tenants and residents, manage customer enquiries, process housing administration, and contribute to creating safe, well-managed communities with excellent customer satisfaction.### What will you be doing?**Key Responsibilities*** Provide a high-quality, customer-focused front-line housing service and respond to customer enquiries.* Support tenancy management processes, including new tenancies, tenancy changes, mutual exchanges and tenancy terminations.* Administer void properties, coordinate viewings and sign-ups, and maintain accurate housing records.* Manage garage lettings, allocations, inspections and tenancy administration.* Process rental account transactions, payments, invoices, refunds and rechargeable repairs documentation.* Support home and estate inspections by recording issues, raising works requests and monitoring actions.* Assist with tenant engagement activities, meetings, events, communications and minute-taking.* Provide administrative support for anti-social behaviour (ASB) and tenancy support casework.* Maintain accurate electronic and paper records, manage correspondence and monitor shared inboxes.* Produce performance information, support service improvements and ensure compliance with safeguarding, health and safety requirements.* Work collaboratively with internal teams, tenants, leaseholders and external stakeholders to deliver excellent housing services.### About you* Educated to GCSE level (min 3) including Maths and English* Experience working directly with customers in a busy front facing role.* Experience of working in an office environment.* Experience of general clerical and administrative duties.* Experience of managing and prioritising own workload.* Ability and experience of using Microsoft packages such as Word, Excel, PowerPoint and Outlook in an office environment.* Ability to master and use several computerised software packages simultaneously.* Excellent IT and keyboard skills.* Good written and verbal communication skills Good telephone manner* Ability to deal with confidential and sensitive information.* Methodical, accurate and able to work to tight deadlines and prioritise work.* Customer focused and solution driven.* Willing to work outside normal office hours as necessary### Our benefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:* a competitive salary* a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.* lots of opportunities to develop your skills, knowledge and potential in a large unitary council* generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days* hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.### About us**Our Values and Behaviours**Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.**Disability Confident Employer**We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council**Armed Forces Community**The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)### Attached documents* HA NNC Job description and Person spec.pdfApply### Housing Assistant* **Salary** £30,023 to £31,015* **Salary Frequency** Annual* **Working Hours** 37* **Job Reference** Ref/126918/9527* **Contract Type** Full Time* **Contract Details** Permanent* **Closing Date** 8 November, 2026* **Job Category** Housing* **Location** Kettering and Corby , United Kingdom* **Job Posted Date** 19 October, 2026Apply