Hybrid Housing Quality Assurance Assistant

Westfield Secondary School; Sheffield; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Generous leave

LGPS

Learning opportunities

Wellbeing support

Career development

Job summary

Westfield Secondary School is seeking an Assistant Quality Assurance Officer to support quality, compliance and continuous improvement across homelessness and supported housing services in Sheffield.

You will work with Quality Assurance Officers and operational teams to turn checks and feedback into findings, assist with data cleansing, validation and clear reporting for audits and performance reviews, while upholding confidentiality and strong customer service.

Qualifications

• Strong attention to detail and ability to identify errors, inconsistencies, or gaps.
• Organise workload, manage competing priorities, and meet deadlines.
• Comfort with data, records and Microsoft 365 apps.
• Clear communication with colleagues, customers and partners.
• Build positive working relationships as part of a team.
• Maintain confidentiality, inclusion, accurate recording and good customer service.
• Willing to develop knowledge of housing and homelessness legislation and practice.

Responsibilities

• Assist with routine quality checks to ensure services follow legislation, policies and procedures.
• Identify recurring issues, good practice and opportunities for service improvement.
• Check and correct information held on housing systems, aiding data cleansing and validation.
• Monitor letting outcomes and other activity against policy requirements, sharing findings with senior staff.
• Prepare basic reports and summaries to support audits, service reviews and performance monitoring.
• Follow up missing or delayed information and escalate concerns where appropriate.
• Coordinate training, briefings, induction activity and updates for colleagues and partners.
• Keep guidance, procedures and learning materials current, clear and accessible.
• Gather and share customer and staff feedback to improve service delivery.
• Collaborate with teams and partners to support consistent practice and good customer service.

Skills

Attention to detail

Organisational skills

Data handling

Microsoft 365

Clear communication

Teamwork

Confidentiality

Housing knowledge (willing to learn)

Tools

Microsoft 365

Job description

Westfield Secondary School is seeking an Assistant Quality Assurance Officer to support quality, compliance and continuous improvement across homelessness and supported housing services in Sheffield.

You will work with Quality Assurance Officers and operational teams to turn checks and feedback into findings, assist with data cleansing, validation and clear reporting for audits and performance reviews, while upholding confidentiality and strong customer service.