Hybrid QA & Compliance Assistant for Social Care Contracts

Leicester City Council; Leicester; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Local Government Pension Scheme

Training opportunities

Discounts on city buses and trains

Job summary

Leicester City Council is looking for a Quality Assurance and Compliance Assistant to support Adult Social Care contract administration, compliance monitoring and provider liaison. You will handle enquiries, process contractual concerns and help coordinate provider forums to ensure high standards.

The role is full-time, fixed-term for 24 months, with a blend of office and home working; office attendance is currently required on Mondays at Halford House, and typical hours are 8:30–17:00 (Mon–Thu)

Qualifications

• Highly organised, detail-focused and able to work within established processes and procedures.
• Able to manage competing priorities, meet deadlines and communicate complex information clearly to a range of stakeholders.
• Knowledge of contracts, compliance or Adult Social Care services is beneficial.
• Confident using Microsoft Office applications and other digital systems.

Responsibilities

• Respond to telephone and email enquiries as part of a duty rota.
• Process contractual concerns and provide support with queries relating to new and existing contracts.
• Provide contract administration support including maintaining records and issuing insurer reminders.
• Assist with a range of compliance-related activities and coordination of provider forums.
• Work closely with Contracts Group Manager, senior colleagues and Contract Officers to build relationships with providers and partners.
• Help ensure providers meet contractual requirements and deliver high-quality services for Leicester residents.

Skills

Organised

Detail-oriented

MS Office

Communication skills

Contract knowledge

Compliance knowledge

Adult Social Care

Tools

Digital systems

Job description

Leicester City Council is looking for a Quality Assurance and Compliance Assistant to support Adult Social Care contract administration, compliance monitoring and provider liaison. You will handle enquiries, process contractual concerns and help coordinate provider forums to ensure high standards.

The role is full-time, fixed-term for 24 months, with a blend of office and home working; office attendance is currently required on Mondays at Halford House, and typical hours are 8:30–17:00 (Mon–Thu)