Assistant Quality Assurance Officer

The Methodist Church in Britain; Sheffield; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible and hybrid working

Generous annual leave

LGPS pension scheme

Learning and development opportunities

Wellbeing support

Job summary

Sheffield City Council is seeking a Quality Assurance professional to support quality checks across homelessness and supported housing services. The role focuses on turning routine checks, records and feedback into findings to help colleagues meet legislation and policy, including data correction and audit reporting.

Hybrid working is available as service needs permit. Ideal candidates will have experience in quality assurance, administration, housing, performance or data and show a willingness

Qualifications

• Experience in quality assurance, administration, housing, performance, data or a related service.
• Willingness to develop knowledge of housing and homelessness legislation, policy and practice.

Responsibilities

• Carry out routine quality checks across homelessness and supported housing to confirm compliance with legislation, policy and procedures
• Identify and report recurring issues, good practice and service improvement opportunities
• Check and correct information on housing systems, including data cleansing, validation and record accuracy
• Monitor letting outcomes and other activity against policy, sharing findings with senior colleagues
• Prepare basic reports and summaries for audits, service reviews and performance monitoring
• Chase missing or delayed information and elevate concerns where needed
• Help coordinate training, briefings, induction and updates for colleagues and partners
• Help keep guidance, procedures and learning materials current, clear and accessible
• Gather and share customer and staff feedback to improve service delivery
• Work with operational teams and partner organisations to support consistent practice and good customer service

Skills

Attention to detail

Data handling

Communication

Team working

Confidentiality

Organisational skills

Microsoft 365

Tools

Microsoft 365

Job description

The Quality Assurance and Performance team at Sheffield City Council has a post supporting quality checks across homelessness and supported housing services. The work centres on turning routine checks, records and feedback into findings that help colleagues keep to legislation and policy. The role covers correcting housing system data, monitoring letting outcomes and preparing audit reports, with hybrid working where service needs allow. Experience in quality assurance, administration, housing, performance or data is useful, and a willingness to learn housing law is expected.

What the job involves

• Carry out routine quality checks across homelessness and supported housing to confirm compliance with legislation, policy and procedures
• Identify and report recurring issues, good practice and service improvement opportunities
• Check and correct information on housing systems, including data cleansing, validation and record accuracy
• Monitor letting outcomes and other activity against policy, sharing findings with senior colleagues
• Prepare basic reports and summaries for audits, service reviews and performance monitoring
• Chase missing or delayed information and elevate concerns where needed
• Help coordinate training, briefings, induction and updates for colleagues and partners
• Help keep guidance, procedures and learning materials current, clear and accessible
• Gather and share customer and staff feedback to improve service delivery
• Work with operational teams and partner organisations to support consistent practice and good customer service

What’s required

Experience

• Experience in quality assurance, administration, housing, performance, data or a related service

Skills & knowledge

• Strong attention to detail, spotting errors, inconsistencies and gaps in information
• Organising work, managing competing priorities and meeting deadlines
• Comfortable working with data, records and digital systems, including Microsoft 365
• Clear communication, adapting to colleagues, customers and partners
• Building positive working relationships and contributing within a team
• Understanding of confidentiality, inclusion, accurate recording and good customer service

Checks & eligibility

• Relevant safeguarding checks, where appropriate to the role

Other

• Willingness to develop knowledge of housing and homelessness legislation, policy and practice

What’s offered

• Flexible and hybrid working where service needs allow
• Generous annual leave, with the option to purchase additional leave
• Membership of the Local Government Pension Scheme
• Wide range of learning and development opportunities
• Wellbeing support and employee assistance services
• Support to develop skills and build a career in housing, quality assurance or service improvement
• Discussion of reduced hours, part-time or job-share arrangements