Quality Assurance Assistant – Housing Services & Improvement

Beighton; Sheffield; Híbrido; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible/hybrid working

Generous annual leave

Local Government Pension Scheme

Learning and development opportunities

Wellbeing support

Descripción de la vacante

Sheffield City Council is seeking an organized Assistant Quality Assurance Officer to support the Quality Assurance and Performance team in turning service information into practical improvements.

You will work alongside officers and operational teams to ensure standards are met and service delivery is improved across homelessness and supported housing. The role emphasizes accuracy, confidentiality, and collaborative work across departments.

Formación

• Experience in quality assurance, administration, housing, performance, data, or a related service.
• Ability to identify errors, inconsistencies, or gaps in information.
• Comfort with data, records and digital systems, including Microsoft 365 applications.

Responsabilidades

• Assist with routine quality checks to ensure services follow legislation, policies and procedures.
• Support identification and reporting of recurring issues and opportunities for improvement.
• Check and correct information held on housing systems and support data cleansing.
• Monitor letting outcomes and service activity against policy requirements.
• Prepare basic reports and summaries for audits, service reviews and performance monitoring.
• Coordinate training, inductions and updates for colleagues and partners.
• Contribute to maintaining guidance, procedures and learning materials.

Conocimientos

Attention to detail

Data handling

MS Office 365

Communication

Organisational skills

Team working

Confidentiality

Housing policy knowledge

Herramientas

Microsoft 365

Descripción del empleo

Sheffield City Council is seeking an organized Assistant Quality Assurance Officer to support the Quality Assurance and Performance team in turning service information into practical improvements.

You will work alongside officers and operational teams to ensure standards are met and service delivery is improved across homelessness and supported housing. The role emphasizes accuracy, confidentiality, and collaborative work across departments.