Assistant Quality Assurance Officer

Westfield Secondary School; Sheffield; Hybride; GBP 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flexible working

Hybrid working

Generous leave

LGPS

Learning opportunities

Wellbeing support

Career development

Résumé du poste

Westfield Secondary School is seeking an Assistant Quality Assurance Officer to support quality, compliance and continuous improvement across homelessness and supported housing services in Sheffield.

You will work with Quality Assurance Officers and operational teams to turn checks and feedback into findings, assist with data cleansing, validation and clear reporting for audits and performance reviews, while upholding confidentiality and strong customer service.

Qualifications

• Strong attention to detail and ability to identify errors, inconsistencies, or gaps.
• Organise workload, manage competing priorities, and meet deadlines.
• Comfort with data, records and Microsoft 365 apps.
• Clear communication with colleagues, customers and partners.
• Build positive working relationships as part of a team.
• Maintain confidentiality, inclusion, accurate recording and good customer service.
• Willing to develop knowledge of housing and homelessness legislation and practice.

Responsabilités

• Assist with routine quality checks to ensure services follow legislation, policies and procedures.
• Identify recurring issues, good practice and opportunities for service improvement.
• Check and correct information held on housing systems, aiding data cleansing and validation.
• Monitor letting outcomes and other activity against policy requirements, sharing findings with senior staff.
• Prepare basic reports and summaries to support audits, service reviews and performance monitoring.
• Follow up missing or delayed information and escalate concerns where appropriate.
• Coordinate training, briefings, induction activity and updates for colleagues and partners.
• Keep guidance, procedures and learning materials current, clear and accessible.
• Gather and share customer and staff feedback to improve service delivery.
• Collaborate with teams and partners to support consistent practice and good customer service.

Connaissances

Attention to detail

Organisational skills

Data handling

Microsoft 365

Clear communication

Teamwork

Confidentiality

Housing knowledge (willing to learn)

Outils

Microsoft 365

Description du poste

Help improve services for Sheffield residents

Make a practical difference to the quality of services that support people experiencing homelessness or threatened with homelessness.

We are looking for an organised and detail-oriented Assistant Quality Assurance Officer to help our Quality Assurance and Performance team turn service information into practical improvements.

Working alongside Quality Assurance Officers and operational teams, you will turn checks, records and feedback into clear findings that help colleagues maintain standards and address issues promptly across homelessness and supported housing services.

About the role

Your day-to-day responsibilities will support quality, compliance and continuous improvement across the service:

• Assist with routine quality checks across Homelessness and Supported Housing to help ensure services follow legislation, policies and procedures.
• Support the identification and reporting of recurring issues, good practice, and opportunities for service improvement.
• Check and correct information held on housing systems, supporting data cleansing, validation, and accurate records.
• Help monitor letting outcomes and other service activity against policy requirements, sharing findings with senior colleagues.
• Prepare basic reports and summaries to support audits, service reviews, and performance monitoring.
• Follow up missing or delayed information and **escalate** concerns where appropriate.
• Help coordinate training, briefings, induction activity, and updates for colleagues and partners.
• Contribute to keeping guidance, procedures and learning materials current, clear and accessible.
• Gather and share customer and staff feedback to help improve service delivery.
• Work collaboratively with operational teams and partner organisations to support consistent practice and good customer service.

About you

You may have experience in quality assurance, administration, housing, performance, data, or a related service. You will be accurate, curious, and committed to helping services improve.

• You have strong attention to detail and can identify errors, inconsistencies, or gaps in information.
• You can organise your work, manage competing priorities, and meet deadlines.
• You are comfortable working with data, records, and digital systems, including Microsoft 365 applications.
• You communicate clearly and can adapt your approach for different colleagues, customers and partners.
• You build positive working relationships and contribute constructively as part of a team.
• You understand the importance of confidentiality, inclusion, accurate recording, and good customer service.
• You are willing to develop your knowledge of housing and homelessness legislation, policy and operational practice.

Why join us?

This role offers the chance to improve services for some of Sheffield’s most vulnerable residents.

You will work with managers and operational teams across Homelessness and Supported Housing, gaining experience in quality assurance, compliance, performance and service improvement.

You will receive support to develop your skills and build a career in housing, quality assurance, or service improvement.

What we offer

• Flexible and hybrid working arrangements where service needs allow.
• A generous annual leave entitlement, with the option to purchase additional leave.
• Membership of the Local Government Pension Scheme.
• Access to a wide range of learning and development opportunities.
• Wellbeing support and employee assistance services.
• A supportive and collaborative culture where ideas and contributions are valued.
• The opportunity to contribute to meaningful improvements for residents and communities across Sheffield.

We are investing in our workforce and are promoting opportunities to our under-represented groups.

We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve.

We are also supporting staff with unpaid caring responsibilities to work flexibly.