Hybrid Quality Assurance & Compliance Coordinator

Leicester Bus Partnership; Leicester; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working

Training & development opportunities

Bus and train discounts

Job summary

Leicester City Council is seeking a Quality Assurance and Compliance Assistant to help ensure high-quality, compliant Adult Social Care services in Leicester. The role offers hybrid working, with office days at Halford House and home-based options, Monday attendance at the office is currently required.

You’ll support contract administration, respond to enquiries, monitor provider performance, and assist with new and existing contracts, contributing to a values-driven, service-improvement agenda

Qualifications

• Highly organized, detail-focused and able to follow established processes and procedures.
• Knowledge of contracts, compliance or Adult Social Care services is advantageous.
• Confident using Microsoft Office applications and digital systems.
• Strong communication skills and ability to handle contract-related queries.

Responsibilities

• Respond to telephone and email enquiries and process contractual concerns.
• Provide contract administration support, maintain records and assist with compliance activities.
• Coordinate provider forums and assist with agendas, speakers and event requirements.
• Support relationships with service providers, health partners and care partners to ensure contractual requirements are met.

Skills

Organisational skills

Attention to detail

Time management

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Leicester City Council is seeking a Quality Assurance and Compliance Assistant to help ensure high-quality, compliant Adult Social Care services in Leicester. The role offers hybrid working, with office days at Halford House and home-based options, Monday attendance at the office is currently required.

You’ll support contract administration, respond to enquiries, monitor provider performance, and assist with new and existing contracts, contributing to a values-driven, service-improvement agenda