Quality Assurance Officer

Morgan Hunt; England; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Morgan Hunt's client in Hertfordshire is seeking a Quality Assurance Officer to check accuracy of Housing Benefit and Council Tax Benefit/Reduction claims. The role is full-time with 37 hours per week and hybrid working. The successful candidate will review all claim types, including new claims and changes in circumstances, and flag errors.

Proficiency with the IWorld/Northgate NEC system is preferred. You will collate results, report to management, and make training recommendations.

Qualifications

• Experience in Housing Benefit and Council Tax Benefit/Reduction claims.
• Experience with accuracy checks on assessments.
• Ability to collate results and report to management.

Responsibilities

• Carry out accuracy checks on assessed claims.
• Assess Housing Benefit and Council Tax claims including new and changes.
• Identify and rectify errors in assessments.
• Prepare reports on accuracy results for team leaders.
• Provide training recommendations based on findings.
• Assist internal staff and customers with queries.

Skills

Attention to detail

Numerical accuracy

Data interpretation

Communication

Tools

IWorld/Northgate NEC

Job description

Are you a Quality Assurance Officer looking for work in Hertfordshire? Morgan Hunt's client based in Hertfordshire is looking to recruit a Quality Assurance Officer to undertake accuracy checks on assessed Housing Benefit and Council Tax Support/Reduction claims.

This is a full-time opportunity, working 37 hours per week with the flexibility of hybrid working.

Ideally, the successful candidate will have the ability to:

• Proficiently use the IWorld/Northgate (NEC) Revenues and Benefits Processing System
• Assess all types of Housing Benefit and Council Tax Benefit/support claims including new claims and change in circumstances
• Process student claims, persons from abroad and self-employed cases
• Perform accuracy checks on all types of assessed claims by Benefits Staff
• Identify, highlight and rectify any errors which are found in assessments
• Collate and report results of accuracy checks back to team leaders and management
• Make recommendations on training needs
• Assist with queries from internal staff as well as customers

Morgan Hunt is an equal opportunities employer.

Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.