Hybrid Housing Complaints Compliance Lead

London and Quadrant Housing Trust; Greater London; Hybrid; GBP 36,000 - 41,000; Full time

Job summary

A leading housing association is seeking a Complaints Compliance Officer to ensure successful outcomes from Housing Ombudsman Service determinations. The role requires knowledge of complaints legislation and strong organizational skills to manage responses effectively. Successful candidates will have proven experience in social housing regulations and a customer-focused approach. This position offers a hybrid work model in Greater London, excellent benefits, and opportunities for professional growth.

Benefits

Excellent pension plan

28 days annual leave plus bank holidays

Health Cash Plan

Non-contributory life assurance

Paid volunteer days

Employee Assistance Programme

Qualifications

• Proven experience managing complex legal and Ombudsman cases.
• Ability to prioritise workload and track actions across teams.
• Experience in delivering high-quality service and resolving complex issues.

Responsibilities

• Help ensure successful outcomes from Housing Ombudsman determinations.
• Coordinate responses and monitor progress with multiple teams.
• Implement performance-enhancing solutions to reduce complaints.

Skills

In-depth knowledge of social housing regulations

Strong organisational skills

Excellent communication skills

Effective stakeholder management

Analytical mindset

Proficient in Microsoft Office, particularly Excel

Customer-focused approach

Tools

Microsoft Office

Job description

A leading housing association is seeking a Complaints Compliance Officer to ensure successful outcomes from Housing Ombudsman Service determinations. The role requires knowledge of complaints legislation and strong organizational skills to manage responses effectively. Successful candidates will have proven experience in social housing regulations and a customer-focused approach. This position offers a hybrid work model in Greater London, excellent benefits, and opportunities for professional growth.