Hybrid Housing Administration & Coordination Specialist

Great Places Housing Group; Sheffield; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension scheme (DC)

Healthcare scheme

Hybrid working

Annual leave 26-30 days

Employee discounts

Professional membership fees covered

Wage access

Job summary

Great Places Housing Group is seeking a Neighbourhoods Administration Officer to support a regional team in delivering high-quality housing and neighbourhood management services. The position focuses on maintaining efficient regional administration and enabling a first-point-of-contact resolution for customers.

The role involves coordinating field-based teams, ensuring safe lone-working practices, and handling meetings, reporting, and data collection to track progress on regional plans.

Qualifications

• Knowledge of CRM, case management and purchase order systems (desirable).
• Good written and verbal communication.
• Organisation and ability to time-manage work load.
• Experience of collating information in an organised and planned way and presenting this clearly.
• Ability to complete tasks accurately and manage competing priorities to meet deadlines.
• Experience of detailed administration and recording procedures, maintaining confidentiality per data protection and safeguarding regulations.
• Experience in busy housing/property management environments is helpful.
• Effective liaison with colleagues and stakeholders to exchange information and resolve problems.

Responsibilities

• Deliver high quality administration for the regional housing team to support efficient and effective working.
• Support in coordinating the activities of a largely field-based team and ensure safe lone working practices and health and safety adherence.
• Handle general administrative tasks including setting up team/regional meetings, arranging training, and taking minutes.
• Assist Neighbourhood Services Managers with administrative tasks to free up field-based colleagues for on-site services.
• deputise for neighbourhood colleagues when required to ensure consistent service delivery and meet business objectives.
• Support in producing reports and management information related to performance and compliance.
• Support regional action plans by collecting data to track progress.
• Process invoices and raise purchase orders using the Purchase to Pay system per procurement practices.

Skills

CRM systems

Case management

Purchase orders

Communication skills

Organisation

Time management

Data reporting

Confidentiality

Microsoft Office

Tools

CRM software

Office software

Job description

Great Places Housing Group is seeking a Neighbourhoods Administration Officer to support a regional team in delivering high-quality housing and neighbourhood management services. The position focuses on maintaining efficient regional administration and enabling a first-point-of-contact resolution for customers.

The role involves coordinating field-based teams, ensuring safe lone-working practices, and handling meetings, reporting, and data collection to track progress on regional plans.