Community Housing Officer - Hybrid Tenancy Support

Grampian Housing Association Ltd; Aberdeen City; Hybrid; GBP 40,000 - 41,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Private medical insurance

Company pension

Investment in learning and development

Employee assistance programme (EAP)

Housing Perks discount scheme

Paid time off to Volunteer

Flexi time & Hybrid working

Job summary

Grampian Housing Association Ltd. is seeking a motivated Neighbourhood Officer to deliver a high-quality housing management service across Aberdeen City and Shire.

You will build strong relationships with tenants, community groups and partner agencies while handling tenancy matters with care and firmness when needed. You will conduct home visits, support tenants to access services, and work with colleagues and partners to improve outcomes.

Qualifications

• Experience in housing, community services, customer service or similar roles.
• CIH Level 3 qualification in Housing Practice or willingness to work towards this.
• A full driving licence and access to a vehicle is essential.

Responsibilities

• Deliver a quality housing management service across a designated area.
• Build positive relationships with tenants, community groups and partner agencies.
• Manage tenancy related matters including estate management, tenancy changes and tenancy sustainment.
• Investigate and resolve antisocial behaviour, neighbour disputes and breaches of tenancy.
• Carry out home visits and neighbourhood inspections.
• Support tenants to access support services and promote customer engagement.
• Work collaboratively with colleagues and external partners.

Skills

Empathy

Communication

Problem-solving

Organization

Adaptability

Conflict management

Education

CIH Level 3 Housing Practice

Job description

Grampian Housing Association Ltd. is seeking a motivated Neighbourhood Officer to deliver a high-quality housing management service across Aberdeen City and Shire.

You will build strong relationships with tenants, community groups and partner agencies while handling tenancy matters with care and firmness when needed. You will conduct home visits, support tenants to access services, and work with colleagues and partners to improve outcomes.