Hybrid Hire Controller: Customer Success & Ops

Lloyds British Group Ltd; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Speedy discount

Training & progression

Health cash plan

Staff shop discounts

Green commute initiative

Employee assistance program

Job summary

Speedy Group in West London is seeking a Hire Controller to join the operations team. You will be desk-based, taking orders and coordinating delivery and collection of equipment, liaising with depot colleagues to meet customer needs and ensure satisfaction with our service.

You will build relationships across departments, work with stock teams, drivers and engineers, and keep delays to a minimum while supporting our ESG agenda and flexible working options.

Qualifications

• Excellent organisational skills and attention to detail.
• Strong verbal and written communication.
• Demonstrated willingness to learn and develop.
• Must have a valid driving licence.
• Experience in hire industry or similar sales/ops role.
• Ability to support ESG Strategy – Decade to Deliver.

Responsibilities

• Coordinate the entire hire process from order to delivery and collection.
• Work with depot teams to ensure customer needs are met and service is satisfactory.
• Desk-based role with cross-department liaison to minimise delays.

Skills

Organisational skills

Communication skills

Willingness to learn

Driving licence

Hire industry experience

ESG delivery focus

Job description

Speedy Group in West London is seeking a Hire Controller to join the operations team. You will be desk-based, taking orders and coordinating delivery and collection of equipment, liaising with depot colleagues to meet customer needs and ensure satisfaction with our service.

You will build relationships across departments, work with stock teams, drivers and engineers, and keep delays to a minimum while supporting our ESG agenda and flexible working options.