Hire Controller – Frontline Ops & Customer Success

Lloyds British Group Ltd; Doncaster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Brand discount

Training & progression

Health cash plan

Staff discounts

Green commute initiative

Employee assistance program

Job summary

Speedy Group in Doncaster is hiring a Hire Controller to manage the end-to-end hire process from order to delivery and collection. You will liaise with the depot and multiple teams to ensure customer needs are met and service remains outstanding.

The role is desk-based, requires strong organisational and communication skills, and a driving license. Prior experience in hire or a similar sales/operational role is preferred, with opportunities for training and career progression.

Qualifications

• Strong organisational skills and effective communication.
• Licence to drive and willingness to learn.
• Experience in hire industry or sales/operational role.
• Ability to support ESG strategy delivery.

Responsibilities

• Coordinate the entire hire process from order taking to delivery and collection, liaising with the depot to meet customer needs.
• Work desk-based and collaborate with other departments, stock teams, drivers and engineers to minimise delays.
• Ensure successful customer service and satisfaction across the hire lifecycle.

Skills

Organisational skills

Communication skills

Learn and develop

Driving license

Hire industry experience

ESG strategy delivery

Job description

Speedy Group in Doncaster is hiring a Hire Controller to manage the end-to-end hire process from order to delivery and collection. You will liaise with the depot and multiple teams to ensure customer needs are met and service remains outstanding.

The role is desk-based, requires strong organisational and communication skills, and a driving license. Prior experience in hire or a similar sales/operational role is preferred, with opportunities for training and career progression.