Hire Controller - Frontline Ops & Customer Success

Speedy Hire; Basildon; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Pension Scheme

Canteen facilities

95% discount across Speedy brand

Training and career progression

Health Cash Plan

Staff discounts

Green Commute Initiative

Employee Assistance Program

Job summary

Speedy Hire in Basildon is seeking a Hire Controller to join our frontline sales and customer service team. Based in the depot, you will own the end-to-end hire process from taking orders to delivery and collection, coordinating with stock, drivers and engineers to meet customer needs.

This role involves desk-based work with regular collaboration across departments, and a focus on delivering excellent service to customers. A driving licence and strong organisational skills are essential.

Qualifications

• Strong organisational skills.
• Strong communication skills both verbally & written.
• Adaptability and willingness to learn and develop.

Responsibilities

• Coordinate the entire hire process from order through delivery and collection, liaising with depot teams to meet customer needs.
• Work desk-based alongside other departments; liaise with stock teams, drivers and engineers to minimise delays and ensure equipment is available.

Skills

Organisational skills

Communication skills

Adaptability

Commitment to learn and develop

Driving license

Experience in hire industry or sales/​

Job description

Speedy Hire in Basildon is seeking a Hire Controller to join our frontline sales and customer service team. Based in the depot, you will own the end-to-end hire process from taking orders to delivery and collection, coordinating with stock, drivers and engineers to meet customer needs.

This role involves desk-based work with regular collaboration across departments, and a focus on delivering excellent service to customers. A driving licence and strong organisational skills are essential.