Hybrid Fleet Support Specialist

Halfords Careers; Redditch; Ibrido; GBP 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working 3 days on site

25 days annual leave

Employee discounts

Pension and life assurance

Descrizione del lavoro

Halfords is seeking a Client Support Administrator to join our Fleet team in the UK. You will deliver an excellent customer experience, handle queries, and coordinate operational activities to keep fleet operations running smoothly.

You will work with Account Managers, suppliers and internal teams, managing day-to-day requests and staying proactive to resolve issues. Hybrid working is offered with three days on-site at the Redditch centre and two days from home.

Competenze

• Experience in a customer service role.
• Strong organisational and administrative skills.
• Ability to manage multiple tasks and priorities and ensure actions are followed through.
• Good communication skills, both written and verbal.
• A proactive approach with the ability to identify potential issues.
• Good problem-solving skills and the ability to take ownership of issues through to resolution.

Mansioni

• Manage day-to-day fleet and customer queries, requests and administration by maintaining accurate customer and fleet records.
• Act as a point of contact for customers, providing a responsive and professional service.
• Support Account Managers with operational and routine customer requirements.
• Monitor outstanding actions and follow up to ensure they are completed.
• Identify potential issues early and take action to resolve them before they escape.
• Liaise with internal teams, suppliers and external partners to resolve issues.

Conoscenze

Customer service

Organisational skills

Communication skills

Proactive

Multi-tasking

Descrizione del lavoro

Halfords is seeking a Client Support Administrator to join our Fleet team in the UK. You will deliver an excellent customer experience, handle queries, and coordinate operational activities to keep fleet operations running smoothly.

You will work with Account Managers, suppliers and internal teams, managing day-to-day requests and staying proactive to resolve issues. Hybrid working is offered with three days on-site at the Redditch centre and two days from home.