Fleet Account Support Specialist (Hybrid)

PageUp People Limited; Redditch; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Hybrid working (3 days on site, 2 days

2 days from home

25 days annual leave + bank holidays

Job summary

Halfords is seeking an Account Support Executive within our Fleet team to deliver an excellent customer experience and manage day-to-day fleet requirements efficiently. You’ll act as a trusted contact, handle queries, coordinate tasks and provide administrative support to keep fleet operations running smoothly.

Working closely with Account Managers, suppliers and internal teams, you’ll own customer requests from start to finish, ensuring updates are communicated and records kept up to date.

Qualifications

• Experience in a customer service role – ideally from within an office environment but not essential.
• Strong organisational and administrative skills.
• Ability to manage multiple tasks and priorities and ensure actions are followed through.
• Good communication skills, both written and verbal to build effective relationships with customers, colleagues, suppliers and other partners.
• A proactive approach, with the ability to identify potential issues rather than simply reacting to them.
• Good problem-solving skills and the ability to take ownership of issues through to resolution.
• Commitment and dedication to your ongoing personal and professional development.

Responsibilities

• Manage day-to-day fleet and customer queries, requests and administration by maintaining accurate customer and fleet records.
• Act as a point of contact for customers, providing a responsive and professional service.
• Support Account Managers with operational and routine customer requirements.
• Monitor outstanding actions and follow up to ensure they are completed.
• Identify potential issues early and take action to resolve them before they escalate.
• Liaise with internal teams, suppliers and external partners to resolve issues.

Skills

Customer service experience

Excellent communication

Organisational skills

Multitasking

Proactive approach

Problem solving

Job description

Halfords is seeking an Account Support Executive within our Fleet team to deliver an excellent customer experience and manage day-to-day fleet requirements efficiently. You’ll act as a trusted contact, handle queries, coordinate tasks and provide administrative support to keep fleet operations running smoothly.

Working closely with Account Managers, suppliers and internal teams, you’ll own customer requests from start to finish, ensuring updates are communicated and records kept up to date.