Fleet Client Support Specialist - Hybrid Role

Halfords Group PLC; Redditch; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension

Life assurance

25 days annual leave + bank holidays

Enhanced family leave

Employee discounts

Job summary

Halfords Group PLC is hiring a Client Support Administrator to join our Fleet department at the Redditch site. You will handle day-to-day fleet and customer queries, coordinate accounts, and provide essential administrative support to ensure smooth fleet operations.

Working with Account Managers and suppliers, you will own customer requests from start to finish, maintaining records and tracking progress while staying responsive and professional.

Qualifications

• Experience in a customer service role – ideally from within an office environment but not essential
• Strong organisational and administrative skills
• Good communication skills, both written and verbal to build effective relationships with customers, colleagues, suppliers and other partners
• A proactive approach, with the ability to identify potential issues rather than simply reacting to them

Responsibilities

• Manage day-to-day fleet and customer queries, requests and administration by maintaining accurate customer and fleet records
• Act as a point of contact for customers, providing a responsive and professional service
• Support Account Managers with operational and routine customer requirements
• Monitor outstanding actions and follow up to ensure they are completed
• Identify potential issues early and take action to resolve them before they escalated
• Liaise with internal teams, suppliers and external partners to resolve issues

Skills

Customer service experience

Office environment experience

Strong organisational skills

Excellent communication skills

Proactive issue resolution

Job description

Halfords Group PLC is hiring a Client Support Administrator to join our Fleet department at the Redditch site. You will handle day-to-day fleet and customer queries, coordinate accounts, and provide essential administrative support to ensure smooth fleet operations.

Working with Account Managers and suppliers, you will own customer requests from start to finish, maintaining records and tracking progress while staying responsive and professional.