Fleet Client Support Specialist (Hybrid)

PageUp People Limited

Redditch

Hybrid

GBP 24,000 - 29,000

Full time

39 hours ago

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Benefits offered by this job

Discretionary bonus

Pension

Life Assurance

25 days annual leave

Hybrid work model

Employee discounts

Wellbeing programs

Job summary

Halfords is recruiting a Client Support Administrator within our Fleet department in Redditch to deliver an excellent customer experience by handling queries, coordinating operational activities and providing essential admin support. You will work closely with Account Managers, suppliers and internal teams, manage requests from start to finish, and ensure colleagues stay informed.

We offer hybrid working (3 days on site, 2 from home), a competitive salary (£26,500), pension, life assurance and

Qualifications

Experience in a customer service role.
Strong organisational skills.
Ability to manage multiple tasks and priorities.
Good written and verbal communication skills.
Proactive approach to resolve issues.
Commitment to personal and professional development.

Responsibilities

Manage day-to-day fleet and customer queries, requests and administration with accurate records.
Act as a point of contact for customers, providing a responsive service.
Support Account Managers with operational and routine customer requirements.
Monitor outstanding actions and follow up to ensure completion.
Identify potential issues early and take action to resolve them.
Liaise with internal teams, suppliers and external partners to resolve issues.