Hybrid Fleet Client Support Specialist

Halfords; Redditch; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Pension

Life assurance

25 days leave + bank holidays

Hybrid working 3 on site / 2 work from

Job summary

Halfords is seeking a Client Support Administrator to join our Fleet team. You will handle day-to-day fleet and customer queries, coordinate with Account Managers, suppliers, and internal teams to ensure smooth operations and a high standard of service.

You will act as a trusted contact for customers, manage records, and support account management activities, while identifying issues early and driving timely resolutions in a collaborative environment.

Qualifications

• Experience in a customer service role, preferably in an office environment.
• Strong organisational and administrative skills.
• Ability to manage multiple tasks and priorities and ensure actions are followed through.
• Good written and verbal communication to build relationships with customers and partners.
• Proactive approach with ability to identify issues early and resolve them.

Responsibilities

• Manage day-to-day fleet and customer queries, requests and administration by maintaining accurate customer and fleet records.
• Act as a point of contact for customers, providing a responsive and professional service.
• Support Account Managers with operational and routine customer requirements.
• Monitor outstanding actions and follow up to ensure they are completed.
• Identify potential issues early and take action to resolve them before they escalate.
• Liaise with internal teams, suppliers and external partners to resolve issues.

Skills

Customer service

Organisational skills

Communication skills

Proactive approach

Problem solving

Multitasking

Job description

Halfords is seeking a Client Support Administrator to join our Fleet team. You will handle day-to-day fleet and customer queries, coordinate with Account Managers, suppliers, and internal teams to ensure smooth operations and a high standard of service.

You will act as a trusted contact for customers, manage records, and support account management activities, while identifying issues early and driving timely resolutions in a collaborative environment.