Fleet Accounts Coordinator - Hybrid

Halfords; Redditch; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

3 on-site days per week

25 days annual leave

Company pension

Life assurance

Employee discounts

Wellbeing resources

Job summary

Halfords is hiring a Junior Account Manager in our Fleet department to deliver a great customer experience while efficiently managing day-to-day fleet needs. You will be the trusted contact, handling queries, coordinating operations and providing essential admin support to keep fleet activities running smoothly.

You will work closely with Account Managers, suppliers and internal teams, taking ownership of requests from start to finish, ensuring timely updates and professional service.

Qualifications

• Experience in a customer service role – ideally from within an office environment but not essential.
• Strong organisational and administrative skills.
• Ability to manage multiple tasks and priorities and ensure actions are followed through.
• Good communication skills, both written and verbal to build effective relationships with customers, colleagues, suppliers and other partners.
• A proactive approach, with the ability to identify potential issues rather than simply reacting to them.
• Good problem-solving skills and the ability to take ownership of issues through to resolution.

Responsibilities

• Manage day-to-day fleet and customer queries, requests and administration by maintaining accurate customer and fleet records.
• Act as a point of contact for customers, providing a responsive and professional service.
• Support Account Managers with operational and routine customer requirements.
• Monitor outstanding actions and follow up to ensure they are completed.
• Identify potential issues early and take action to resolve them before they escalated.
• Liaise with internal teams, suppliers and external partners to resolve issues.

Skills

Customer service

Organisational skills

Communication skills

Problem solving

multitasking

Job description

Halfords is hiring a Junior Account Manager in our Fleet department to deliver a great customer experience while efficiently managing day-to-day fleet needs. You will be the trusted contact, handling queries, coordinating operations and providing essential admin support to keep fleet activities running smoothly.

You will work closely with Account Managers, suppliers and internal teams, taking ownership of requests from start to finish, ensuring timely updates and professional service.