Fleet Client Support Specialist (Hybrid)

Halfords; Redditch; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discretionary bonus

Pension

Life assurance

25 days annual leave + bank holidays

Job summary

Halfords is seeking a Client Support Administrator to join the Fleet department at our Redditch site. You will manage day-to-day fleet and customer queries, acting as a trusted contact and coordinating with Account Managers, suppliers and internal teams to ensure efficient, professional service.

You will work a hybrid pattern with 3 days on site at the Redditch Support Centre and up to 2 days remote. A competitive salary of £26,500 is provided, plus pension, life assurance and 25 days leave,

Qualifications

• Experience in a customer service role.
• Strong organisational and administrative skills.
• Good communication, written and verbal, with customers and partners.
• Proactive approach to identify and resolve issues.

Responsibilities

• Manage day-to-day fleet and customer queries, maintaining accurate records.
• Act as a point of contact for customers, delivering a responsive service.
• Support Account Managers with operational and routine customer requirements.
• Monitor outstanding actions and follow up to ensure completion.
• Identify potential issues early and take action to resolve them.
• Liaise with internal teams, suppliers and external partners to resolve issues.

Skills

Customer service

Organisational skills

Communication skills

Problem-solving

Job description

Halfords is seeking a Client Support Administrator to join the Fleet department at our Redditch site. You will manage day-to-day fleet and customer queries, acting as a trusted contact and coordinating with Account Managers, suppliers and internal teams to ensure efficient, professional service.

You will work a hybrid pattern with 3 days on site at the Redditch Support Centre and up to 2 days remote. A competitive salary of £26,500 is provided, plus pension, life assurance and 25 days leave,