Hybrid Financial Complaints Specialist

Freetrade; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A financial services firm in London is seeking a Complaints Specialist to manage customer complaints and ensure compliance with regulatory standards. The role requires a minimum of 3 years of experience in complaints handling within a regulated industry. Candidates should possess exceptional communication skills and be familiar with the Financial Ombudsman Service. This position operates in a hybrid model with in-office and remote work options, and offers a competitive benefits package.

Benefits

Competitive salary

25 days holidays plus UK public holidays

Enhanced pension

Private Health Insurance

Bonus Scheme

Cycle to Work scheme

Paid Sick Leave

Qualifications

• Minimum 3 years complaints handling experience in a financially regulated industry.
• In depth knowledge of the Financial Ombudsman Service.
• Exceptional written communication skills.

Responsibilities

• Receive and manage customer complaints.
• Document and categorize complaints accurately.
• Investigate issues by gathering necessary information.

Skills

Complaints handling experience

Detail-oriented

Written communication

Collaboration

Tools

Intercom

Google Suite

Job description

A financial services firm in London is seeking a Complaints Specialist to manage customer complaints and ensure compliance with regulatory standards. The role requires a minimum of 3 years of experience in complaints handling within a regulated industry. Candidates should possess exceptional communication skills and be familiar with the Financial Ombudsman Service. This position operates in a hybrid model with in-office and remote work options, and offers a competitive benefits package.