Hybrid Finance Customer Advisor – Proactive, Impactful Support

First Response Finance Ltd.; Leigh; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus scheme

Job summary

First Response Finance Ltd. is seeking a customer service professional to manage a portfolio of customer accounts via telephone, handling both inbound and outbound calls. You will assess customers' financial situations and explain payment plans to ensure positive outcomes.

The role emphasizes collaboration, learning, and a proactive approach, with hybrid working arranged at the line manager's discretion and a company bonus scheme.

Qualifications

• A genuine 'Team Player', working collaboratively with colleagues and customers.
• Proactive and driven to learn and manage yourself, with forward thinking.
• Resilient and willing to make big decisions, learning from mistakes.
• Must have the permanent right to work in the UK.

Responsibilities

• Handle a portfolio of customer accounts via inbound and outbound calls.
• Understand customers' financial situations and finance agreement complexities to ensure good outcomes.
• Explain payment plans and communicate clearly with customers.

Skills

Team player

Proactive

Resilient

Strong communication

Job description

First Response Finance Ltd. is seeking a customer service professional to manage a portfolio of customer accounts via telephone, handling both inbound and outbound calls. You will assess customers' financial situations and explain payment plans to ensure positive outcomes.

The role emphasizes collaboration, learning, and a proactive approach, with hybrid working arranged at the line manager's discretion and a company bonus scheme.